Returns & Refund Policy
Effective Date: Oct 13, 2026
Overview
At Aasri Living, each product is carefully handcrafted, making every piece unique. This Return & Refund Policy outlines the conditions under which returns and refunds may be accepted for purchases made through www.aasriliving.com. Our goal is to maintain fairness while respecting the time and craftsmanship involved in creating handmade products.
As we serve customers across international markets including the United States, United Kingdom, Canada, and Australia, this policy is designed to set clear expectations regarding eligibility, timelines, and responsibilities associated with returns. By placing an order on our Website, you agree to the terms outlined below.
1. Eligibility for Returns
Due to the handmade nature of our macramé products, we do not accept returns or exchanges based on preferences related to color, size, design, or overall appearance. Minor variations are inherent to handcrafted items and are not considered defects. However, returns may be considered in cases where the product received is incorrect or materially different from the item ordered.
2. Return Request Process
If you believe you have received an incorrect product, you must initiate a return request within seven (7) days of delivery. To do so, you are required to contact us via email or WhatsApp and provide a clear, unedited video showing the product received, along with the packaging. This helps us accurately assess the issue and ensure a fair resolution. Once your request is submitted, our team will review the details and respond within approximately twenty-four (24) hours.
3. Return Approval
Return requests are subject to review and approval at our discretion. We reserve the right to decline a return if the provided evidence is insufficient or if the request does not meet the conditions outlined in this policy. If approved, you will receive instructions on how to proceed with the return.
4. Return Shipping
Customers are responsible for arranging and bearing the cost of return shipping. We recommend using a reliable and trackable shipping service, as Aasri Living is not responsible for items lost or damaged during return transit. The product must be returned in its original condition and packaging.
5. Inspection and Refund Process
Once the returned product is received, it will be inspected to verify its condition and confirm eligibility for a refund. Upon successful verification, a return receipt will be generated, and the refund will be initiated. Refunds are processed through the original payment method used at the time of purchase. In certain cases, refunds may be facilitated via PayPal for international transactions, depending on the original payment mode and processing requirements.
6. Refund Timeline
After approval and processing, the time required for the refunded amount to reflect in your account may vary depending on your payment provider, bank, or country of residence. While we initiate refunds promptly, external processing timelines are beyond our control.
7. Non-Returnable Situations
Returns will not be accepted for reasons including but not limited to dissatisfaction with color variations, minor design differences, size expectations, or general preference changes. Requests made after the seven (7) day return window or without the required video proof will not be eligible for consideration.
8. International Considerations
As orders are shipped internationally, customers are responsible for complying with their local return shipping regulations and any associated costs, including customs declarations where applicable. Original shipping charges, customs duties, and import taxes (if any) are non-refundable.
9. Changes to This Policy
We reserve the right to update or modify this Return & Refund Policy at any time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date, and continued use of the Website constitutes acceptance of such changes.
10. Contact Information
If you have any questions or would like to initiate a return request, please contact us at:
Aasri Living
Email: aasriliving@gmail.com
WhatsApp: +917738976028
Website: www.aasriliving.com